Government
National e-Governance Portal for 10M Citizens
Client: Government Ministry of Digital ServicesDuration: 20 monthsTeam Size: 30 engineers
10M+
Citizens Served
200+
Services Digitized
5 days
Avg Service Delivery (from 21)
4.5/5
Citizen Satisfaction
The Challenge
What We Were Asked to Solve
Citizens forced to visit 50+ government offices for 200+ services. Average service delivery time was 2-3 weeks. Manual paperwork, no digital identity, and no inter-department integration creating massive citizen frustration.
Our Solution
How We Solved It
Unified citizen services portal with national digital identity integration, biometric authentication, inter-department workflow automation, document management with e-signatures, and mobile app. All 200+ services digitized with an average of 5 business days delivery.
Impact Delivered
Key Outcomes
10M+ citizens can access all 200+ government services online 24×7
Service delivery time reduced from 3 weeks to 5 days on average
Physical footfall at government offices reduced by 75%
Document fraud eliminated with biometric identity verification
Technologies Used
ReactJava SpringPostgreSQLKubernetesAzure GovRedis
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This portal has transformed how our citizens interact with government. BizOpsHub delivered on every commitment.
Minister of Digital Services
Government Client
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